Customer Care Careers

  • Help our members and
    feel the satisfaction.

Customer Care

Caring for others is something you take to heart. And you couldn't have chosen a better place to do it than at CareSource. Our customer care center is an ideal place for you to be of service to our members while moving your career forward at the same time. If you want to make a serious, lasting difference in someone's life through what you do every day, join our team.

  • We're a non-profit organization, focused on quality and our customers
  • You'll answer questions, resolve issues and ease our members' minds with your positive and helpful attitude
  • We offer competitive pay and monthly bonus programs based on your performance
  • You can work on-site in Dayton, OH, Atlanta, GA and Indianapolis, IN or remotely
  • We offer the latest in call-center technology to make your job easier

Key Roles in Clinical Careers

  • Customer Care Specialist
  • Grievance & Appeals Resolution Specialist
  • Workforce Management Analyst

Excellent Support

With approximately 450 specialists working in Georgia, Indiana and Ohio, we support our members and providers mostly through inbound, service-oriented calls. We provide an excellent paid training program, including 5-7 weeks of initial training and 30 days of dedicated support. Ongoing virtual and classroom training is available throughout the year to help you refresh, learn new systems and continue to build your skills.

Ideas Welcome

We always encourage you to share your innovative ideas and we strive to inspire and learn from each other every day. In fact, we love when our employees use fresh eyes to help us improve our processes. Ours is a culture that cares about employees - and a place where we hold each other accountable and strive to always improve.

Career Momentum

As our customer care center continues to grow, we add new opportunities for you to excel and expand your skills. We promote from within and offer a formal career progression with different levels for our Customer Care Specialists. Along your career path, you can explore issues resolution, training and management roles, as well as opportunities in other areas of CareSource.

"What makes CareSource different is the environment does not give a call center feeling. I like how you can be yourself making the work experience more comfortable. There is also a way to grow within the company. Management actually listens to employees to make a smoother work environment."

Tina, Customer Care Specialist

"Here, you can make a positive impact on members' lives and get recognized for it. When I can help someone with their well-being, it does not get any better than that. This company cares about its team and incentivizes us for doing our job. I see myself growing with CareSource in the years to come."

Mohammad, Customer Care Specialist

"At the time I applied, I heard a lot of great things from a few associates that worked here. CareSource encourages growth and development, opportunities, and acknowledges individual performance. I am learning new things every day and will continue to grow my career with CareSource."

Kimberly, Service Integration Specialist

"I became a full time Customer Care Specialist in March of 2018 and was promoted several more times. I'm now a Team Lead and have the pleasure of assisting my peers. If you want to be a part of an organization that celebrates growth and individuality, this is the place!"

Bria, Customer Care Team Lead