Manager, Field Sales (Ohio Residency is Required)

Job Summary:

The Manager, Field Sales is responsible for leading and overseeing a team of sales representatives operating in the field to achieve enrollment targets and drive business growth. The Manager will analyze market trends, monitor team performance, provide coaching and training, and collaborate closely with other departments to align sales efforts with overall company objectives.

Essential Functions:

• Collaborate with product owners to develop attractive and differentiated benefit designs.
• Maintain all structure and process necessary to assure impeccable regulatory record, achievement of sales growth goals and consistency for Medicare.
• Ensure that organization operations are in alignment with the company's strategic objectives, leverages talent and resources, and champions a collaborative and integrative work environment.
• Collaborate with internal teams for annual training/recognition meetings. Identify and develop opportunities for information sharing and communication.
• Support in the development of new growth and retention strategies, resource planning, market analysis/targeting.
• Collaborate with Marketing for advertising/materials support to assure achievement of growth goals.
• Oversee and conduct presentations, marketing activities and other educational events in accordance with current approved communication and marketing programs and state/federal regulations.
• Develop community outreach strategies and programs with guidance from internal departments and staff while adhering to all applicable state and federal regulatory requirements.
• Oversee and drive Sales Results for Field Agents and in collaboration with Community Marketing Team. Analyze Microsoft CRM Dynamics for adherence to activity metrics.
• Serve as a subject matter expert on CareSource’s Medicare product line, Medicare, and industry insights.
• Conduct performance management activities for direct reports, to include one-on-one meetings, performance appraisals, and performance management as appropriate. Perform agent ride-along and documentation.
• Performs any other job related duties as requested.

Education and Experience:

• Bachelor's degree in marketing or other related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years of experience in Medicare sales experience required
• Three (3) years of previous management/leadership experience required
• Previous experience in a service, sales, product, or consulting environment preferred
• Previous experience in consultative selling in complex decision-making processes preferred

Competencies, Knowledge and Skills:

• Highly proficient in Microsoft Office Suite
• Knowledge in the use of Relationship Management tools (“CRM”) system.
• Demonstrates clear understanding of and speaks with conviction about the populations we serve.
• Acts in a way consistent with Consumer Experience ideals - models empathy, engagement, and urgency to meet needs.
• Practices excellent service
• Ability to interface with and influence external business partners using excellent interpersonal skills.
• Strong communication skills and the ability to mentor and train.
• Ability to work independently and within a team environment.
• Attention to detail.
• Broad knowledge of all aspects of health care, products, and sales
• Extensive knowledge of Medicare & D-SNP
• Critical listening and thinking skills.
• Presentation skills
• Customer service oriented
• Decision making/problem solving skills.
• Proven track record in results-oriented sales environment
• Time and territory management

Licensure and Certification:

• Current, unrestricted Insurance License in Accident and Health within state of assigned territory is required, or ability to achieve license within 30 days of hire required
• Current Medicare Fraud, Waste, and Abuse (MFWA) certification required
• Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need May be required to travel greater than 50% of time to perform work duties. Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members
• Routine travel required

Compensation Range:
$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Salary

Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

#LI-ST1